False advertising first of all. I looked up flat rate shipping rates at UPS as well as USPS and Fedex, and your website offered details on box sizes and rates so I went with you based on that. When I got there, the employees in the store at Commons Plaza in Chesterfield, VA said that UPS doesn't do flat rate shipping and when I showed them the website, they said that must be UPS online because in store they don't offer it. They then tried to charge me for packing and shipping when I just needed the box, because everything would have fit tidily based on the measurements on your website. Not only that, they take your loose items into the back to pack and ship. How do I know it's actually getting packed up and sent? What's to stop them from stealing items once you're out of sight if it's not sealed up? And the kicker was it cost more to send one package that had literally the least amount of items - I had 5 items that weighed the exact same. One went in one box with 2 cards, and the other 4 went in the other box with one card. It cost more to mail the small box than the big one. I will never spend another dollar at UPS. Hope you enjoyed jacking up the cost for that one time sale. If I'd not been in the time crunch I was, I would have left and gone to Fedex. Never again.