Worst customer experience ever! Package was attempted on Wednesday, rerouted to a store Wednesday night... and still no package on Monday. I have called the store as well as customer service and continue to get mixed information. WHERE IS MY PACKAGE???!!??? Calling customer service and have literally been on hold for 20 mins now. I asked to speak to a supervisor and she placed me on hold hoping I'd just hang up! All I want is to pick up my package but they are making this more than it has to be. It's ok to say I dont know but to treat your customers in such a negative manner is UNACCEPTABLE! And I'll wait on hold until my phone dies or the rep " hangs up." And I'll continue to leave bad reviews until UPS finds my package and delivers it as promised. This was overnight shipping as well so I'm so confused on why its taking almost a week to get my package! Do better UPS!