I feel like UPS doesn’t meet the basic goal of what a delivery company should be. You pay for delivery to your door, but instead, you're expected to go to a remote location to pick up your parcel. The courier didn’t even attempt to deliver it—no call, no update, nothing. After three weeks of silence, I finally found out I had to collect it myself. Absolutely unacceptable. It is even more upsetting if you know that there is another collecting point in the town - much closer and more accessible
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