I frequently use courier companies and UPS is by far the worst of them all. They damaged a musical instrument that was very well wrapped and them put inside a hardshell padded case and then put inside a cardboard box with loads of packaging inside it. You'd need to drop a package like that from quite a height to do any damage to the contents. UPS managed. Their tracking is appalling. Items aren't registered on their tracking system until the driver gets the package to the depot. You're also given no receipt or proof of postage either on the doorstep or when you take a parcel to a drop off point. Is it any wonder so many parcels 'go missing' with UPS? The tracking information online is so minimal and vague as to be virtually pointless. 'Delivery by end of day' has also meant 'by the end of the next day' on some occasions. UPS are also known for adding surcharges to deliveries for being allegedly 'oversized', even though they've accepted the booking and taken the booking price they asked for. Demands for additional money have come to me from UPS via, for example, parcel2go up to two weeks after delivery. How this company are still in business I don't know. They've also attempted to have critical reviews of their company removed from review sites. Please, please be careful sending anything by UPS that you don't want lost or damaged.