What went wrong........EVERYTHING! lets start with the website, totally disfunctional and out dated, 5 pages to fill in just to book a delivery. you tick a wrong box and there is an additional charge you knew nothing about. you cant book a collection after midday! every other courier offer a better service. Then they want you to ship loads of boxes to get a discount. My boxes are 20kg ish each, oh but wait, they want you to send loads of boxes full of air. when you have the conversation trying to explain the situation they promise you another deal and then drop the rate tier when you dont make the quota of empty boxes. if i was to ship 100's of empty boxes i'd get a better rate. this company has no interest in helping the environment and save packaging material that isnt needed. STAY AWAY FROM THIS COMPANY. YOU WILL BE VERY UNHAPPY!