Would get them 0 rating if I could. I purchased an item with Philips (sadly using UPS), nominated an UPS pick up point closes to my home. Couple of days later I received an email saying my parcel had been delivered, but somewhere else. No explanation whatsoever. I have contacted customer service (email) and asked them to re-deliver to the nominated address or to my home address as the place was very inconvenient for me to go and pick up. Never heard back. Because it was a birthday present I did go wherever the UPS delivered the present with ID as suggested. So I thought I have done everything I should and could in that situation. I arrived, with my tracking number in UPS email only to find out that the shop wouldnt give me my parcel. Why? Because the shop had an issue with their system and the parcel actually said 'Null Null' instead of my name and they couldnt verify my address either, because the parcel said the address I nominated when ordering, rather than the address they delivered it to. Spent 1 hour (2 phone calls) talking to UPS customer service to be told by their reps that it is not their fault they cannot verify me and that I WAS COMMITTING A FRAUD(!!!) trying to get my parcel. The most shocking treatment ever received from customer service!! They blamed me for the shop not being able to verify my identity despite following instructions as I should. When asked how is it my fault they delivered it elsewhere I was told there is nothing they can do and I have to ask the place I purchased the item to ask them to re-deliver. That would have happend 4-5 days later. 3 days after the birthday party. I spoke to Philips after this and informed them who they partner with and asked for refund. Had to ask my partner, on the day of his birthday, to drive me to Argos so I can get him his birthday present! Yaaay!!! PS: Week later, I still havent heard back from UPS re my a) redirect email, b)complaint email. The bottomline: Businesses, dont use UPS as they are letting your business down. Customers, avoid UPS and save yourself money and a great amount of frustration and upset!