I would like to report one of your drivers: I booked a collection for 2 parcels for pick up yesterday. I happened to open my workshop door last evening and noticed your driver parked at the end of my drive. After 5 or so minutes i went outside again and noticed the van was still there as were my parcels ( heavy and large ) by my front door. I gestured for the van to come down the drive but nothing, I went further up the drive and gestured again to come down, again, nothing, so I went up to the end of the drive and opened my gate and went to speak to your driver, who opened the window but stayed in the van. When I asked her if she intended on coming down the drive and collecting my parcels she stated "Customers open the gate for me" I asked her name and she replied "Natasha, I own my name by the way"... I asked her surname which she refused to give .I opened the gate for her to come down the drive, she picked up the parcels, I gestured for her to hang on a moment as I need to speak to her, but she drove off dangerously up my drive at full speed without stopping. I am shocked and appalled at the rudeness and sheer lack of customer service. I noticed that she had also left a "Sorry we missed you note" in my post box. My parcels were clearly visible for her to collect but she obviously had no intention of getting out of her van and coming down our drive to collect. We may only be a small cog in your large company, but we will NOT be using you again, especially as you now have put your prices up and for what? Horrific customer service. SHOCKING! I shall be letting the handmade community know all about your terrible lack of customer care.