99% of the delivery drivers are appalling, never delivering to a home address, I always have to chase and find my parcels are at the local collection point. Only 1 parcel in 2 years has arrived properly on time and undamaged. They claim no one was at home but in reality they don't even try. No card in letterbox because it's completely untrue there is always someone in my residence and I work from home !!!! I understand pressure to meet targets, so either the company needs to reassess it's business model or employee more competent staff. You are giving a bad reputation to companies who otherwise offer great customer service.