UPS has damaged the guitar, I was returning back to the shop, the shop has refused to give me the refund because of the crack on the side of the guitar, UPS collected it for their "investigation", the report of which says that guitar wasn't damaged during the carriage and the package didn't comply with their guidelines. I am 100% sure that guitar was damaged during the carriage, the guitar didn't have any damages before, I did take the photos of the box before the collection, it was smooth, but on the photo after delivery to the shop, there is a dent on the box, looks like someone stepped on it! What kind of packaging it has to be if it will be treated that way? Well, of course it's easy to blame the packaging, rather than taking the responsibility, looks like that's the response they give to every customer if they break the item. The e-mails I've sent my complain to don't work, or they just ignored my emails, I haven't received any reply. The advisors on the phone were telling different things, looks like they just creating the stories. At the moment I have no guitar, no money, the cost of the guitar was £737! I regret that I used their service. Never ever in my life I will use them again or recommend their service!