This was my lovely tracking n.1Z9V788X9990890379,easy to remember...but Ill guarantee at the end of my lovely day I knew it by heart!!!I bought some electrical item from Philips in Holland and looking for shipping that back and get a refund,my fault not Philips.But Philips is connected with UPS and you must send it true them,no excuse. They must make a fortune on their charged phone help line,you must speak with them if you like to send all back to Philips. They don't communicate,no matter if you download their page on the app, Philips must pay such a low rate,they can't care a bit about you,after 3 attempt on the pay phone with lovely UPS I'm going from having a collecting driver at my front door in 2 hrs without any warning, to ..I'm sorry he couldn't make it, because I had to called them again to know. Customer service ,I know guys isn't your fault,but is zero. Communications it's even worse,if you are a good company,,,listen to this,,you are a good company no matter of how much I belong in your scale of importance.