They dont even deserve one star. They should be put out of business. I sold a brand new never used washer on Ebay and sent it with ups, worst decision of my life! The driver that they sent was a little old man who had to stop and take his inhaler (even though my husband was helping him to take it to the truck). The washer was well packaged and labelled and when it arrived at the customer's it had appeared to have been thrown off the truck and rolled down a hill then stomped on. We drove 90 minutes down to the customer's to see it for ourselves and it was a disgrace. We had to take it from them and issued them their full refund. We called ups about it and they took one whole week before someone came to get, which they still did not take it because it was now unpackeged, instead, they sent someone out 4 days later from their assessment team (who had no idea how anything worked, which he said himself). The verdict- They cannot be held responsible for the damages because it was not packaged to their standards.... note- The washer was cartoned with styrofoam on the sides, bubble wrapped, boxed and insured with them for damage. UPS is a fraud company and I do not advice anyone to use them.