I sent a product I had purchased back to the company it was from (it had broken as was eligible for a replacement due to the warranty). This was the second time this company had delivered via UPS, and it went the same way as last time. I was home all day - never heard a peep from the doorbell or a sound from the knocker; I had been up since 6AM. Assuming they hadn't rung the doorbell and placed it in my porch I went to check: in the place where I assumed my package would be I found a "Sorry we missed you" slip. The slip indicated that no attempt was made and the sheet's tick boxes remained un-checked (this meant that some key details were unknown due to poor work or lack of effort). So know we come into the second part of this delivery dilemma: when attempting to collect my package I had to bust open google maps because the "UPS Access Point™" was not marked in any shape for form on the small convenience store. I am 17 and am in collage in England (this is an important detail for in a second) when attempting to pick up my package after handing the owner the slip of paper ("Sorry we missed you") he asked me for ID. I do not own a drivers licence so I gave him my zip card which confirms my name and age. This plus the sheet is not enough apparently to receive the package as "it didn't prove your address". I have ID with my address on so for all intensive purposes I am now COMPLETELY unable to pick up my delivery. Thankfully I am able to have my parent pick it up, but if she didn't have a driver licence this would get far more complicated - and most definitely more complex and arduous than picking up a delivery that someone couldn't be bothered to do (note I was home the whole day and constantly listening for a ring or a knock, clearly showing they sent it to the "UPS Access Point™" before posting the slip into my porch). I do not understand why the customer(I actually funded this catastrophe) is not able to pick up the delivery with a valid ID (not all ID has address) and the missed slip; this would prove that the name of the person would match that on the parcel and that they had received the slip from their address. Doubters may say "what if someone stole the slip"and, to that I remind you this whole system revolves around you supposedly not collecting the item - this means that they would leave the slip somewhere you would find it safe. Like the porch which is un-locked (there's a second door after that, think like an airlock), so for them not to use the slip as a valid document for collection either means they cannot be bothered to scan the unique QR code. Or more likely the slip is redundant and for whatever reason does not prove it's your address (even though your literal address is the first thing written on the slip). From this they assume someone my be able to steal this slip and retrieve the package for themselves which would be difficult due to the need to prove ID with a valid name and photo. TL;DR They instead of delivering my package gave me a paper making me go get it and do their job but couldn't because I don't have a drivers licence for ID and other ID was not accepted even though it was government based.