"Attempted delivery, but customer not available", except that they did not try as I was home waiting and have 'safe place' set up on their system even in the event I am not home. After waiting 5 days for their supposed 'next business day' re-delivery attempt I called, was told it was lost, and would have to get the sender to set up a trace (I can't do it for some reason that could not be explained to me). 3 minutes later it was delivered. Their systems are useless, drivers so overworked they have to lie, and customer service is missing the service element. Wouldn't use them by choice, and will avoid companies that do use them. Have had some problem with every delivery over the past couple of years