I've only put one star because I can't do less. So, to sum up: UPS are absolute useless for want of a more offensive word. I worked from home today, a Friday (which involves a process to do so) so I'm in to collect my very important and valuable delivery. A delivery that has been confirmed via tracking ID that it is out for delivery. Because of a history (5 separate cases) of previously failed and useless "attempts" at delivery to our address from UPS, I even called customer service at midday, with the tracking number, to give specific directions so they didn't have the same problem as last time. Around 4pm I get a call from the UPS dept to say that the delivery will not be completed today, the driver has gone home and vital delivery has been left somewhere in the depot or still on the van. They then told me the delivery will be reattempted on Monday.... They even tried to say that the delivery had been attempted which I called her out on, where admittedly she apologised. The saving grace so far as been the customer service team have been understanding of my frustrations. They've then assured me that they will reattempt on Monday and if no one is in they will leave it with a neighbour on Monday. I've checked and our immediate neighbours at number 3 will be in all day on Monday. Because I'm nervous as hell about being at work on Monday because of this now (it's not like it's a cheap item either) I decided to call customer service again and explained everything. I ended up speaking to the supervisor who, again was courteous and apologetic. She has assured me that she will attempt to get it delivered to me on Saturday morning. I've left my number and email for her to confirm this with me this evening to confirm what's been agreed/ arranged. I'm deeply disappointed in the overall company, for a delivery company I've not in recent history, known one successful delivery attempt to us. As the supervisor explained they "buy in" from an agency for certain areas / deliveries. Maybe this needs addressing as it's clearly causing more issues than it solves. Customer service at UPS must hate it! I'd give UPS a 0.5 star, only because of the courtesy shown to be on the phone today.