I requested an online quote to send a parcel to Australia. There was no indication that they did not do this service. Cutting a long, long story short they finally advised that they do not do this service after I had packed it up, and done everything their customer service department told me to do. So the parcel was never collected and then next thing I knew they had charged me 149.00 pounds. That was at the end of July 2019. It is now 10 October 2019 and I am still trying to get a refund. Do not go anywhere near this company. What they say they do and what they actually do are two different things. However they are experts at taking your money for services not provided.