I used to work for DHL and have no love for that company but it knocks the spots off UPS. To be fair I think a blind man walking backwards could be more efficient in delivering parcels. I live in a gated community and received a card saying that the last attempt at delivery had been made although that was the first card left. I called and said that I could open the gates immediately if the courier called me at the gate but was told that could not be done as the couriers don't have phones. I queried how they could deliver to people like myself and was told that calls could only be made if requested by the sender. But I thought they don't have phones? I asked how I could get my package if they could not call and was left with a very passive aggressive silence. Then I was told that I could collect it from the depot. OK where is your nearest depot I asked, only to find it was a 100 mile round trip and worse still they were only open from 08:00 to 10:00 or 16:00 to 18:00. I have had deliveries from every other courier company over the years and every one calls and gains access. If I need to call then every one is more helpful and less rude. Second worst is FEDEX and my Courier of choice would be DPD (Hermes 2nd). Funny how the cheaper options are the best. The receptionist said it all when we eventually got our parcel and complained about the service "don't worry it's not just you, we get this all the time".