UPS was due to collect a device from me on Friday 18th October, I waited all day at home & they didn't show up despite a customer service advisor reassuring me when I called them that the driver will definitely come that day. Then I called again and another advisor told me that she'll escalate the matter and someone will call me on Monday 21st by 8:30am and they'll ensure a morning slot pick up; it's 11am and no one has called. So I've called them this morning and another advisor tells me the previous 2 advisors gave me incorrect information and the device wasn't even booked for collection and that I should have called to book the collection. Such rubbish when I received the confirmation email from UPS that the collection has been booked. Nothing in the email said call or included a phone number. I have had many encounters with UPS because Samsung uses them for pick up and drop offs and EVERY TIME without fail, there has always been something wrong! They are the worst ever and I will give them negative -5 star rating if I could. THE WORST!!!