!!!!DO NOT USE THIS COURIER !!!! I used them to courier a well boxed electronic drum kit I sold on Ebay for 200 quid, from me, to the buyer. I completed the UPS instruction/transaction online and the cost I was given and paid was £34 via Paypal. I was horrified to see on my Paypal statement that UPS had then billed and been paid £98!!!!` Phoning customer service was an absolute waste of time, the call handlers I have spoken to are utter & complete idiots. I eventually found out there was an error with my measurements by 20cm which is fair enough and I accept that, but I should have had the vastly increased cost communicated to me, so that I could then decide what to do with the shipment, which I would certainly have had returned to me or I would have simply drove to the local depot (only 30 minutes away) and put it in the back of my car and forget about the £34. To increase the cost by almost 200% is scandalous, thankfully I paid with Paypal (say what you may about them), and they have been more than brilliant. Today I have had a refund for the difference, £62, from them. I really hope that they can recoup this from scummy UPS.. !!!!!!!DO NOT USE THIS COURIER!!!!!!