I sent tickets to a friend in UK. Paid $47 to send with 3 day guarantee. UPS said they lost it, then said I would get a refund for the full value after 8 days of investigation. 15 business days after the investigation started they said they found the package. Since these were tickets the event had passed so the value was $0. They then said they would refund me for the cost of the shipment, but not the value of the tickets. When I called for a refund, they said they used a subcontractor and therefore were not responsible for the shipment and denied the refund. What a joke. I would NEVER NEVER NEVER use UPS to deliver anything. They are a dishonest company with no regard for customer satisfaction. Lots of empty sympathy and false promises. DONT USE THEM.