Unbelievable, horrific, saddening experience that has left my family numb ! An ornamental book case presented to my Grandfather, Sir Maurice Jenks, Lord Mayor of London on 4th November 1932. This remained in the family in very good condition until November 2019. Yes 77 years ! Then UPS got their hands on it for a simple delivery from High Wycombe to Hove. It was delivered smashed into hundreds of pieces and beyond repair. The cost of this shipment was £105.60 I decided to use UPS as I did not want to transport it by car in case of damage. I have stressed to UPS, that I am not after money as no market value could be put on this item but the sentimental value is beyond money! I have asked for an apology but the claims department would not do this. I suppose that apology would be an admission of responsibility. They say that they will not investigate as we can not show them the bubble wrap and carbon carton that it was shipped in. There was no damage to the outside of the packaging and it was marked FRAGILE. They took so long in contacting me that we re cycled the packaging to tidy up. I have asked them to at least investigate the chain of delivery to make sure that this can not happen to another persons delivery. I also asked if they could send a recording of my phone call to a senior director of the company but they claimed that they do not record conversations. Strange as when you call them, the recording says that the phone call is monitored. In conclusion all I can say to potential customers of UPS is “ USE THEM AT YOUR PERIL “