If Colissimo & DHL are bad in France, no one is worse than UPS. First off, if you can't be home for a planned delivery, it is impossible to change the date in advance. Their policy is that they deliver anyway, and only after the package cannot be delivered, can you (try! to) call and arrange a convenient date. How stupid! how unecological and uneconomical as to gas consumption! how time consuming! In today's difficulty (another of many!) the drivers did not have the building code. Of course, they made no effort to call. UPS did not contact us for the code. In the evening we tried to call UPS, but as the call started after 18h50, at exactly 19h the operator hung up on us. We only found the next morning they were coming again, but the same circumstances would have prevailed. I tried their "chat" but, "there were too many words"; obviously no one home at the address for REAL help. 5 times I tried to give my tracking number to a machine, but it couldn't get it right. Finally I said "no" to all options, to get an agent and give the necessary codes for the drivers. She seemed OK, we shall see this afternoon. I have also posted my telephone numbers on the door if the message does not get through. Hopefully I have done enough to communicate with UPS to get my delivery as they do NOTHING to communicate with the reipient.