Having delivered the package to the wrong address twice, they finally got the address right. Wrong package though. Now, our drive is rough (more on that in a moment) but our nearest neighbours live miles away, and equipped with the correct post code, as they were, it is hard to imagine that a delivery service could get it so wrong. Now we had someone else’s package and UPS had ours. They refused to come back to our home to arrange the exchange, claiming the ‘track had broken two springs in the van’. As I said earlier, the track is bad, but not that bad. In ten years we have never heard of anyone breaking springs. We have regular deliveries here and vans do not struggle in the least. Some drivers love it, others not so much. Driven carefully even the lowest slung cars can pick their way to and from us. The story about the springs smacks of dishonesty. If their attitude towards honesty matches their ineptitude as a delivery service, you don’t want to entrust your goods to this firm. Now they start to dictate terms. Apparently unable to come to our road end, the driver decides he will meet my wife at a time and place of his choosing. The place name he left was vague enough to applicable to three different places (we live near a motorway junction where there is a truck stop, and a mile north there are two service stations) and he said he’d be at the services at 4.30. Now that clashed with our son’s school pick up. The dashing delivery people do not give out caller ID so you cannot get in touch with them. The local branch offices cannot be reached. Central office or call centre are as useless as the rest of the outfit. They claim that they can relay a message to the local branch and that they can pass it on to the driver. Now to most people it would seem obvious that there is margin for error in this protocol. And sure enough, you’d be better off with semaphore or smoke signals as no communication took place. We do have regular deliveries here including super market shops. Some drivers are more timid than others and in bad weather I sympathise with them. All they need do, and indeed what they do, is call or text us requesting we meet them at the road end. They make sure their telephone number is visible and identify themselves. This simple idea works well, and it astounds me that it hasn’t occurred to UPS. The only thing worse than their delivery service is their customer service. A delivery service that dictates where and when you have to be to return an erroneously delivered package and retrieve your well traveled item is hardly worthy of the epithet ‘delivery service’. Further more, the terms of the driver were impossible for us to satisfy as no one can be in four places at one time. I wish I could cease having anything further to do with this idiotic company, but that it seems, will have to wait. I beg anyone out there who has not made our mistake, not to do so. Further more, if you are need anything delivering to you, just check to be certain it is not with UPS. As I was writing this review, the matter was settled. A different driver, very accommodating this time despite company policy, went to considerable lengths to get things done.