They missed the collection when I was at home the whole day. Incompetent CS which I had to call about 5 times for this matter and wait the second day at home for the collection. Every person I have spoken to provide me different information. Once all this nightmare ended, I have realised that they charged me the double, I have called already twice with no resolution:first agent told me that the billing department was going to call me in 2 h, no call received. I called back the second time, they advised me that within 24 h I was going in to be contacted:nothing! I have called them back, the line is closed!