ery poor service today in Romford. Re-scheduled from last Thursday to today because of roadworks. Waited all day, then received a text from UPS to say my item had been delivered at 5.02pm, off course it had not. Went on PC to try and sort out no luck, so telephoned and had to wait for someone to phone me back. It transpired that the driver was too busy, pressed the wrong button, sending me the wrong message and making me run about to sort it out. Won't get delivery until tomorrow, very poor service from a poor company. Same again today, no delivery because of too many parcels, what a shambles of a company. I will be contacting Philips in Holland to use another company in the future, total despair.