This company is not fit for purpose. The awful systemic failure from management trickles all the way down to delivery drivers. Through the last month, I have had 6 packages not delivered and dropped off at the access point despite me being at home desperately waiting for them. Made several complaints which were passed on to the distribution depot who were equally unhelpful and basically told me to get stuffed. Made formal complaint to customer service and was promised a call back within 24 hours, which was a week ago and no response. Today I have had 2 more packages go to access point. I will be complaining to all the retailers I placed orders with. I have had orders delivered with no problems from every other delivery company in the same time, DPD, Parcelforce, DHL, Royal Mail, Amazon, Hermes, Yodel..... I urge everyone to avoid this company at all costs!!