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Dsmall
I don't know where to begin with the experience that I've had with the company. I placed an order for a package that was supposed to come to my home on a Thursday. I waited all day and nothing. Around 5pm that same day; they changed the delivery day to Friday on the website. Tried to call customer service around 5 on Friday and couldn't talk to anyone. The only option was to track my package online or talk to an automated operator. I go through the automated service on the phone and they told me that the delivery date was now unknown. Then I look, late Friday night, and my new delivery date is the following Tuesday. The lack of communication and inability to track my package is so unprofessional! Their website is so outdated and can't tell you the information that you actually need to know!! I will never recommend this company; not until they communicate properly with their customers!
4 years ago
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UPS has a 1.2 average rating from 2,151 reviews

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Alice, Customer Support

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