I sent one package UK to USA with UPS - excellent super-speedy service, couldn't have been better. I have sent another package UK to Canada .... ohhh dear! Meant to be delivered on Monday, it is now Thursday afternoon and the UPS tracking system hasn't shown it moving in the last 3 days. After waiting 45 minutes on the phone to UPS, the customer "service" agent tried every trick to get me off the phone without actually giving me any factual information - they had no idea where the package was, no idea why it hadn't been scanned, but she could assure me it would be delivered the next day! This nonsense on the phone went on for some time where the agent tried to get me to go away, constantly coming up with nonsense that had no substance but clearly she just wanted to get rid of me. Eventually she promised that the Canada office would call me the next day - there was no particular reason to believe they would or that they would have any more "useful" information but the bottom line is that UPS are totally useless; you don't need to take my word for it just read the other reviews here, I really wish I had read them. UPS is another Courier to be put in the "Never Again" category.