Horrible company with Horrible customer service. Holds your package hostage for games and yes i mean hostage. I have 2 Surepost packages that are supposed to be taken to USPS by UPS and USPS delivers to me. They refuse to take my packages to USPS but also refuse to deliver them to me. The ground package i asked to be delivered to the UPS store after 3 out for delivery (yeah right) and the driver went to the store 2 twice and sat at the store the second time for 1hr but kept my package. They think it's funny and it's a game to them. I watch them on the map drive on circles around my house and even end up on the same road and then take off somewhere else. I am to the point where I will no longer shop online because places use UPS. This is the third day and it is back to in transit. Sad thing is I thought it would be easier if I sent to UPS store for pickup but as stated below it didn't work out either. The only way that companies will stop using them is if we stop ordering from them because of this reason we start complaining to the stores about it so that they do something about it.