Horrid service. UPS has failed to deliver a package when promised. Email notifications and the tracking system clearly mean nothing at all - received an email, parcel to be delivered tomorrow between 9am and 1pm, blocked home waiting, 1pm nothing, checked the virtual assistant: rescheduled, delivered by end of day, nothing else, this is worse than useless. At 22:22 the tracking still said it was scheduled for delivery by the end of the day. Avoid UPS - I cannot believe a brand like Apple actually use them. After two hours on the phone with Apple, I discovered that my parcel is still in Dubai, unless they invented some sort of tele transportation I don’t get home they could have deliver it two days ago... but the story doesn’t end here, two hours after my call with Apple I receive an email from UPS with an update, your parcel will be delivered on Friday between 9am-1pm, perfect, just 4 days delay... time pass and in the evening I receive another email with a delivery date next week Tuesday, well done UPS! I have never experienced such an horrid service, I am speechless and is impossible to speak with anyone, ridiculous.