I was sent a package via UPS in early June 2020. UPS sent me two text messages in the week that delivery was scheduled, both advising me that my package would be delivered the following day. On both occasions the delivery did not arrive. The "expected delivery date" on their tracking system then remained static for several days, extending long after the date actually displayed. I called them in an effort to track the parcel. A lady form the depot in Manchester called me to say they had passed my parcel to a provate courier and it was no longer their responsibility. When I asked if she could call the courier she bluntly said No. Apparently the only contact they have with the couriers is when they receive paperwork to say the delivery has been made. When I asked her how they deal with failed deliveries she became short on patience and told me I would have to contact the sender. No further advice or effort was made. She also rejected the idea that they had entered into a contract to deliver the parcel and were therefore duty bound to assist. Customer service - zero. I only hope this particular lady was standing in for someone who would usually speak to customers! Luckily the company sending the parcel have been excellent and they are trying to help. As things stand however, we have been awaiting the outcome of an investigation that UPS said would conclude "within 8 days" for approximately 10 days. I am not going to order from any company who use UPS again. It is a shame as some of their customers are brilliant companies. However UPS is an appallingly inadequate business hiding behind a brand. I have had to go with the longest delivery times quoted in the form below as there is no option to state the delivery was lost or stolen. For UPS I would advise you add that option!