One star is a lot more credit than UPS deserve. Consistently missed delivery targets, non-existent customer service that seems to be worse each time I'm unfortunate enough to get them as a delivery service. Was once told that a parcel wasn't due to be delivered that day, when I presented the customer service agent with screenshot proof otherwise they disappeared. Honestly, you're probably better using a carrier pigeon or driving the parcel there yourself. A 'global leader in logistics' who have repeatedly proven themselves unable to track or deliver anything. **Update 25th June:** Approach to missed deliveries seems to be consistent in updating the tracking detail to "in transit" while removing any record of a package being "out for delivery" from the tracking history. That's pretty disrespectful at best. Have contacted UPS via provided email and am still awaiting a response. As of this evening they've now also removed the previous scheduled delivery date of yesterday, and provided no further response. **Update 26th June:** Scheduled delivery date now saying 24th again. I called their support number and after 20 minutes trying to get an answer was told that the parcel was “out for delivery today”. I pushed and was told that they didn’t actually know exactly where the parcel was, and they would escalate this and call me back within 1 hour to give me an exact location of my delivery. Someone (I'm assuming them) called, but seemed unable to hear me despite my phone working fine, so they hung up the phone. Call was made with a withheld number, so I had no ability to call them back. Also still no response from my email to them. Probably goes some way to explain why none of the reviews on here are ever updated to reflect a positive resolution. **Final update** Having called the supplier, they confirmed my suspicion that it was not out for delivery today, but could be here next week. So, in summary UPS straight up lied to me. I've left this with the supplier now. UPS have had every opportunity to resolve this complaint, but have little interest if any in doing so.