This is OUTRAGEOUS. They lost my partner's parcel, it has all my partner's medical supplement and it could risk his life on it! The instructions have clearly said "call me upon arrival", they didn't call at all while he was waiting for it at home, when we called them asking for the parcel they said they just left it outside the entrance but there was nothing there! How ridiculous this is! I had another terrible experience with them a few months ago - I had an important document sent to me which needed a signature, I didn't receive any calls either, and when I went down to the mailbox, I found my document was already "signed" with some random lines! How dare the delivery people signed the document by themselves?