I paid for something to be delivered to my house, only for UPS to leave it at a random shop that isn’t even the one next to my house. I haven’t asked for click and collect and was at home (working from home), ready to answer the door. I have been home all day, and called customer service to enquire about this. They informed me that apparently the driver attempted my house but I wasn’t in. I had been in and had been ready for the delivery all day. I don’t understand why the delivery driver would lie, except that maybe he was put off by the traffic on my road, but that is disgraceful! I paid for something to be delivered to my house and not click and collect. They had no solution except that I go and pick up my delivery, on a week where I’m really busy as it is and had scheduled deliveries do that I can get things I need to my house! Terrible service. If I had the choice, they’re the last service I’d use for deliveries. I sadly didn’t have the option because I ordered through a company that used them.