Horrible service- Do NOT use them! Worst courier service in the UK. NEVER use them! I thought UPS was one of the best courier services in the world ( if not the best). I was completely wrong. I can easily say UPS is the worst courier I’ve ever dealt with ( excluding national mail services ). This review is about an international shipment- but I can see even domestic shipments are very bad, based on reviews. - Their website is useless and it’s so difficult to navigate. When you log into your account things get much worse! SO confusing. -They never came to collect my letter. I immediately logged into my account only to see that collection was ‘unsuccessful’- no further explanation. - I thought let’s give them a second chance and I tried to re-arrange the collection. Nothing- the system doesn’t let me reschedule the collection! - After reading all the reviews here I decided to cancel my shipment and collection. - The system didn’t let me do any of the above- it’s really rubbish. - I emailed customer service and their response, not empathetic at all, was to give instructions where to click on the website to cancel the shipment- as that I hadn’t done this already myself. They also said they can’t cancel it from their end; this is outrageous! - I replied saying they must cancel it themselves as I can’t do it online and demanding my shipment and collection money back ASAP. - I’m waiting for their response now. Apart from all the above, the confirmation email they send and the information on the website is terrible. You can’t even find how much you paid for the shipment and the charge for the collection wasn’t stated during payment. UPS why is your website, service and customer service so bad?! Do you really want to lose thousands of customers? Or is it that you don’t care about residential deliveries and you are mostly used by companies and not individuals? All of us who commented here will never use you again. Do something if you want to keep existing. And give me my money back ASAP!