UPS actively attempt to cover up theft by making the process of investigating missing parcels impossible. A parcel goes missing and automated systems and customer services alike try to drive you to a claims page which will not allow you to open a claim without performing something through customer services. Something customer services are unable to do, being only able to send you a link to the claims page. So no refunds, for the shipping costs or the value of the parcel, and no investigation. Nothing.
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