Completely shocking and abysmal. Advice for businesses looking for a parcel delivery company - avoid at all costs as UPS (Utter Poor Service) will give you a bad reputation and destroy your business due to unbelievably poor service in not delivering your packages!! So I waited in all day on the so called 'delivery day'. Their timescales given is 'by end of day'!! Like, how long is a piece of string?!! No parcels received all day then received an email stating they've rescheduled without an apology. The next day it states on their tracking the same details... 'out for delivery since 6am! Again expected timescale provided 'by end of day'. No show again. Later that evening the status of delivery changed to 'Emergency Situation/Adverse weather conditions'. What a lie! UPS will lie to cover up their extremely poor service. We are now in to our third day. I called the business where I ordered my goods and all they say is on their system they can see my package is on the van but even they can't get a hold of UPS as no one bothers to answer their calls. In to 3rd day and still waiting. No sign of package and the delivery status is still unchanged from 'Emergency Situation/adverse weather conditions'. There is no emergency and certainly no adverse weather conditions. Do not believe what they tell you. Again they lie about the real reasons for their delays to cover up their incompetence. There's no way to contact them either. If you're a business needing to send parcels my advice is avoid UPS at all costs as UPS will make your customers irate, you will get complaints and people will stop buying from you. There's far better delivery companies out there who will give you two hour timescales on the expected delivery day and stick by it. My experience does not appear to be an isolated incident either... Read other people's reviews.. there's tonnes of negative reviews and apparently this seems to be the way UPS run their service. Just remember UPS stands for Utter Poor Service! Be warned and avoid like the plague. People do not have full days to waste by sitting in at home and waiting all day for something that will not turn up. To say I'm angry about their service is an understatement. Bad management, time keeping and not taking on responsibilities of a service they so called offer is completely unacceptable.