I would like to warn as many people as possible regarding UPS services. I sincerely hope that as many people as possible will read this and will make a careful and wise decision before using UPS as their delivery method. Yesterday I have shipped out a package from Romania to the UK (Guildford specifically). I have chosen on purpose the service of 1 day delivery. The package that I have sent out contains tubes with my blood samples that need to arrive to a special laboratory in the UK. Needless to say that if the package is not arriving the next day the blood samples are unusable and cannot be analyzed. The process of getting the blood sample kit, acquiring nurse to draw the blood and sending it to the UK is a very expensive process which cost me above 250 GBP. Today the package was supposed to arrive to the laboratory but due to UPS MISTAKE it was scanned in the wrong place and therefore at this point it will not arrive to the destination before Monday! This means the blood samples can be disposed in the closest garbage bin. I have tried to call UPS Romania - The answer I got after 2 calls to them is to leave them my phone number and email but there is nothing they can do and I should call UPS UK. I called UPS UK - just that for the first time they will hang up the call even before speaking with me and in the second time I reached an absolute careless agent which have done absolutely nothing to help me. I called the UK customer service again, I offered to send a cab service to pick up the package from the current location and deliver it by myself - Ironically enough customer service agent hang up the call in my face! UPS - Thank you for this horrible service I promise to never use you again!