Very frustrating experience - sent in a phone, upon inspection they reduced offer by more than half. Which is fine - I disagreed, so I asked to have the phone returned. Then magically the offer was increased. I hadn’t asked for a better offer, though, I asked for my phone to be returned. It took two more requests and three more emails over four days to get them to confirm it would be returned. Now it has been 10 days since they told me to expect return/tracking information and I haven’t received any information or any responses. Be aware that their business model is at least partly predicated on intentionally lowballing the revised offer and hoping you don’t feel like waiting for your phone to be returned so you agree to the offer. Even if you’re successful getting them to confirm that it will be returned, they will make it as difficult as possible. I would advise others to look elsewhere. It appears that the company has a practice of routinely disputing bad reviews on this site. I’d be happy to post the full thread of all communications with them.