Positive - - Once they get the phone they inspect it pretty quickly (within 5 days) - Give you a video of the unboxing so you know exactly the condition they received it in - Quick customer service response time Negative - - Shipping options are SLOW. I sent mine with their prepaid FedEx label on 9/26 and they didn't receive it until 10/4 - If you select the PayPal option they will have YOU pay the fee for getting your money so be aware that the amount they quoted you won't be the amount you receive because it will be less the PayPal fees. Would be nice if they included that on their website.