Uptrade is a bait n switch scam! Do not resell your phone to them. Similar to other reviews, uptrade received my phone and proceed to indicate that there were several problems not present prior to sending. This includes a scratch that was shown in the unpacking video AFTER the individual rubbed the screen/phone numerous times with an apparent cloth. Additionally, they noted that the phone was further damaged and not working. Nonetheless, during the unpacking video the individual dropped the phone! They then did not provide documentation or proof of the phone not working, although the video showed it turned on and began working. This is all concerning and why I ensured to video and document the condition of the phone prior to sending. Therefore, it is my feeling that their “analysis” is an attempt to ensure minimal payment, while they also physically demonstrate their own poor practice (dropping phone, rubbing with cloth prior to documenting appearance). Finally, upon contact, I was never followed up with by their support team. Poor, poor, company that should never be utilized if you hope to obtain the most ethical and appropriate services.