I tried UpTrade to get a used phone for a family member. The first two phones sent to me looked good, but were not operational. One had an issue with the camera (and some other inconsistent issues). I worked with UpTrade to return the phone for a refund and purchased another phone. The second phone also looked good but was not locked to my network as detailed in its description. Again I reached out to a trade and worked with the UpTrade representative to return the second phone for a full refund, and then purchased a third phone. The third phone looked good, was fully operational, and has worked well for us for over four months. Customer service was helpful along the way, but because of the problems with the first two phones, I’m not confident about ordering from Uptrade again at this point.