I kept getting texts asking me to contact Utilita billing dept, so I did. Utilita billing department, who had no comprehension of what I was telling them, (most likely because english is not their first language and most likely because they are trained only to follow a script) have now chosen to back-alter my account start reading to falsify my electricity account to fit their billing system, meaning that I owe Utilita money, which I don't. Surely this is illegal. So far, customer services have been kind, polite and helpful but obviously can't change my reading back. It is now up to me to prove I'm not lying !! which luckily I can do because I have paper bills from them and from my previous supplier. And all because Utilita ignored the opening reading I gave them and decided to estimate it way higher. It is an unoccupied property. My current reading is actually less than the opening one they invented for me. This happened on the first day of the March lockdown and I was unable to contact customer services. They gave this false reading to my previous supplier who billed me accordingly. I paid them in order to close my account. They now tell me that my previous supplier - Ebico Robin Hood Energy - who have since ceased trading - will have to repay me. I cant see that happening!!! What an ongoing total waste of my time.