Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 615 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utilita Energy 1 star review on 10th January 2025

Julie Glaister

Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“£100 on gas alone this week !! Says I have a debt on the metre when it’s pay as you go , most credit isn’t registering when I top up , asked utilita to investigate who are useless and just there to rob us ! Switched to octopus £140 a month for electric and gas ! Good riddance”

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Posted 1 week ago

“They put you 1000s of debt they blame you all so the bank you when you do need help and rude to you always”

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Posted 1 week ago

“Cut me off with no warning. Failed to understand I don't have a mobile. Failed to send top up cards.Can't get through to speak to anyone. AVOID!!”

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Posted 2 weeks ago

“Dealt with this company only for a few days, as I purchased a property and they were the previous supplier. Everything about the experience dealing with these people was a nightmare from beginning to end. Multiple hour phone calls only to be left ignored when answered or immediately hung up on without saying a word. The online help has an average of 60 minutes hold to speak to a human. They will just guide you to call the help line. It's one big horrible circle with this company, very glad when I did manage to switch! Please stay clear from this company unless you utterly have to being a tennant. Good luck!”

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Posted 2 weeks ago

“My electric went off on Christmas Day when it’s advertised for friendly hours? Nowhere is even open on Christmas how disgusting to treat your most vulnerable customers like this”

Helpful Report

Posted 3 weeks ago

“Utilita Energy – Exploitative, Incompetent, and Utterly Untrustworthy Utilita Energy has earned the title of the worst company I’ve ever had the misfortune of dealing with. Over the past 2.5 years, I’ve endured their lies, incompetence, and shameless exploitation, all while they ignored legally binding remedies from OFGEM. A Snapshot of Their Failures: Highest Tariff in the UK During the Cost-of-Living Crisis: While millions of households struggled to make ends meet, Utilita forced me onto the “Premium” tariff, charging a staggering 94.459p per kWh for electricity (first kWh) and 37.73p per kWh for gas (first kWh). These were the highest energy tariffs in the UK, completely unsuitable for my smart prepay meter, and implemented without my consent or explanation. To put this into context, I was being bled dry financially, paying more than double the average rate while Utilita lied to me about the reasons for these outrageous charges. OFGEM Remedies Ignored: Following a complaint to OFGEM, Utilita was ordered in March 2024 to: Recalculate my energy bills based on correct tariffs. Refund all overcharges. Provide a breakdown of my energy usage. Issue a written apology for their failures. It’s now over 7 months later, and Utilita has ignored every single one of these remedies. No refunds, no explanations, no apology—nothing but excuses. Blatant Lies and Broken Promises: Utilita repeatedly lied to me: Claimed my smart meters were repaired remotely. They weren’t. Sent five engineers to my property, all of whom failed to fix my uncommissioned meters. Provided a smart hub in July 2024, which has never worked. Despite countless assurances it would be resolved, nothing has changed. Their customer service team alternates between denying problems and offering meaningless apologies, while I’m left chasing answers. Unexplained Charges: On multiple occasions, £10 top-ups vanished overnight, with no explanation or accountability. In one instance, £20 disappeared in 28 hours, despite my daily usage being less than £2. Their response? Blame “estimate-based balances” and tell me to check my meter manually—completely undermining the purpose of smart meters. Complete Disregard for Vulnerable Customers: Despite being registered on the Priority Services Register due to mental health struggles, Utilita has shown no empathy or support. Their constant failures and lies have caused immense stress, exacerbating my mental health issues during one of the most challenging financial periods in modern history. Final Thoughts: Utilita Energy is an exploitative and untrustworthy company that thrives on the misery of its customers. They overcharged me for years on the highest tariff in the country, ignored regulatory orders, and left me in financial turmoil during the cost-of-living crisis. Their lies and incompetence have pushed me to the brink, and I am now pursuing legal action and exploring media options to expose their disgraceful practices. If you value your money, your mental health, or basic decency, avoid Utilita Energy at all costs. They are not fit to serve customers, let alone operate in a regulated industry. My complaint is still open, my meters are still not working properly, my charges are still being overcharged, they continue to stall OFGEM, they continue to ignore me, they continue to break every major legislative principle they are held too. Nearly 3 years and this is still not resolved. Utilita, you are disgusting. Absolutely disgusting. You, your employees, your senior managers and CEO's should be utterly utterly ashamed to have yourself considered an authorised company within this space. Give me my money back, fix my meters, stop overcharging me, stop ignoring me, stop ignoring OFGEM, deal with this. When is enough, enough?”

Helpful Report

Posted 3 weeks ago

“Kept getting cut on when phoned no one rung back no one seemed to listen to us bad bad experience”

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Posted 4 weeks ago

“The worst company I have ever had to experience my gas cut off due to there meter completely shutting off for no reason took them 5 days and counting to come out with a fix or replacement, I will be leaving.”

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Posted 1 month ago

“After 41 days of my life wasted on this company, 15-20 phone calls,10 hours plus of phone time I finally got my money owed back to me, but of course it’s not the £243 I was promised and received a text stating I would be receiving, it was only £198. Not one person in Utilita has even spoken the truth to me and good riddance to them. The only one good thing that has come out of this, is that my Daughter, disgusted at how I’ve been treated by them has moved to another supplier too. If this review stops someone else from joining Utilita, then I’ve done my job.”

Helpful Report

Posted 1 month ago

“Spent 2 hours and couldn't speak to anyone or get anywhere with the live chat....the worst customer service I have ever experienced from an energy company. And we are letting agents and e deal with most. I was happy to continue with them supplying this property, not any more. The live chat directed me to a forum where people having issue's can discuss solutions for their problems. Joke”

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Posted 1 month ago

“This company is a JOKE! 12 hours in the last 2 days of phone calls, to be rejected and cut off after 1.45 mins of discussing personal information (gdpr) x 6 in hope to get supply back to my property, which has been revoked through no fault of my own, but supplier issue. No electric for 40 hours as a vulnerable person!”

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Posted 1 month ago

“Very bad provider, they are just robbing you. You pay for what we don’t. This company sells electricity and gas but they do not tell you how kilowatts you purchase, the stupid meter just shows money , same for the gas when purchasing gas, they should tell me how much cubic meter I purchased. But they do not tell you because they don’t want you to know. If you switch off electricity they still keep charging you, so be careful do not fall under their teeth”

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Posted 2 months ago

“Left me waiting over a week with no heating or hot water with a newborn during cold weather which then resulted in my baby getting ill.”

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Posted 2 months ago

“I was joyfully when trading with this company hoping and making sure my investment will bring a great profit, I started with a sum of $40,000 and was expecting a total profit of $100,000 which I can only withdraw unit my profits are complete I traded well and even pay more money for some necessary means, as time goes by, my profit was completed, and I was unable to withdraw my money, and my account was also blocked asking me to pay another ransom I was battling with them for months but I was still unable to make a withdraw, until I came across testimonies about how Mrs. Bruce Nora has been helping people in recovery there money back I didn't believe at first but I had to risk it , I got in contact with her and followed all necessary information, it happens that all my money was recovered in total both my profit I am very grateful to Mrs. Bruce Nora for helping me, if you had been a victim of scam get in contact with Mrs. Nora today: Email:: b__r__u__c__e__n__o__r__a__2__5__4__(__A__T__)__g__m__a__i__l__.___c__o__m. Whatsapp:: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.”

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Posted 2 months ago

“I am a pensioner and have been with Utilita for a while now.Recently I had a problem with my gas supply and meter and because of my disability found it difficult to get to my meter to top it up. After getting little satisfaction from their call centre i put in a complaint. I then received a call from their customer services who sorted out the problem. They were fantastic. I have no qualms in recommending Utilita to anyone. They are the cutting edge of energy suppliers. Thank You very much Utilita, you have made a pensioner very happy and relieved a lot of stress. Unfortunately I cannot remember the girls name who sorted everything out but should you be able to find out who this individual is then please pass on my gratitude. Keep up the good work and please don't change your ethos, superb company...”

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Posted 2 months ago

“KATHY WAS EXCELLENT AND VERY HELPFUL. M MACKAY”

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Posted 3 months ago

“If I could give no stars I would. This company is a joke. I am due a refund and its gone pass the 14 day period. I rang on Thursday to be told first it's not been processed then it has been after I got angry on phone with them. I said if this was other way round you soon take it out my account. It take you 3 days to take a payment out of my bank why do I have to wait 2 weeks and now your saying i have to wait another 14 days for my refund. I rang today and still not been sent and they refused to do a fasttrack payment. I said your taking the mick now I really need that money back. Other than the refund its the lies they tell you”

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Posted 3 months ago

“Shocking customer service, impossible to speak to anyone that can actually help.”

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Posted 3 months ago

“I have had issues since May with not being able to top up first with electric then once the new meters were installed I could not top up on gas.i have emphysema so I have to stay warm and not being able to put my heating on because I had to save what credit I had for showers was awful. After months of going back and forth I spoke to a lovely lady today called Brenda Njagi and she was wonderful, Brenda listen to all my concerns and when we got cut off she rang me back and then within half an hour fixed the issue and made sure I had enough credit to have my heating on ,thank you very much Brenda! Fantastic customer service 👏 👌”

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Posted 3 months ago

“This company seems to have gone into the daylight robbery buisiness.I go into hospital with my gas supply running and I come out with no gas supply.Thanks for nothing.I have no heating or hot water and I am disabled.”

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Posted 5 months ago

Utilita Energy is rated 1.1 based on 615 reviews