Joined Utilita on the 30th November last year.. a month and a half later I'm still having to call them every week. I'm so so disappointed with company. Issue 1: They can never get my address right I've received Utilita letters from my neighbours and now I'm afraid they think I am doing something dodgy... One day I received a letter from them addressed to the whole building!! Each letter has a different Customer Reference Number including the one on their APP So far I've been on the phone to 3 advisors regarding this My letters are addressed with my building name only and never my door number but some how everybody else. Yet I'm now with British Gas and I've never had this issue. Issue 2: When I first moved into my flat and joined Utilita, I kept having to go back and forth with a customer advisor about whether Utilita supplies energy to my home or not... She kept putting me on hold literally every second to the point that I thought she was just having conversations with her colleagues instead of trying to help.. She claimed it wasn't Utilita despite UK power networks, British Gas, EDF and SSE confirming it was indeed Utilita to be my supplier using the national data base. Again strange... It makes you wonder where are they getting their information from. Anyways that was sorted and she was wrong. Issue 3: After switching to British Gas apparently I owe Utilita money for a billing period between the 16th December and the 31st December which makes no sense as IM ON PREPAYMENT LOL Topped up £35 on the 16th December and all of it got swiped off my smart meter (provided by Utilita) I'd like to add I had about £20 left on my meter when I officially switched on the 5th to British Gas. How do I owe you...when you owe me? Spoke to someone today and they are telling me that I have been on credit mode and not pre-payment mode all along. What?? So you mean to tell me Utilita sent me a Pay as you go yellow top up card, I've topped up using this card and the money has run out accordingly.... and Ive been on credit mode?? to add to it... Customer advisor claimed it's a billing card not a top up prepayment card... what does that even mean... its actually sad. If I topped up my card...where did the money go?? Who's home am I providing electricity to? my neighbours?? Because that "billing" card worked perfectly fine until I switched over British Gas. And if it was indeed a "billing" card surely that £35 that I topped up would have covered the outstanding bill. WORSE COMPANY EVER!!!