After hounding Utilita for 6 months I eventually got a smart meter installed. They swapped my E7 meter for a single rate, didn't tell me either. From then on my bills doubled and each month my so called usage went higher and higher. 3 weeks on after they admitted they had been overcharging me and I still don't have a refund. I made an official complaint, as don't believe how my usage in 1 month can double despite doing nothing different to previous months, and want them to pay to have an E7 meter installed through my new provider. They have said no, so deadlock has been reached, utilities ombudsman and trading standards are next. Their customer service is useless, they charge exorbitant prices, and are total ip off merchants. DO NOT UNDER ANY CIRCUMSTANCES MAKE THE MISTAKE OF USING THIS COMPANY