Absolute rubbish! You pay via the APP and it can take days for the payment to show on your meter. The APP for the Gas and Electricity is pathetic. It doesn't give you the amount of funds on your meter, just an estimated balance based on your last meter reading 10 hours ago! I can see how they are ripping off vulnerable people. You can't work out how much has actually gone onto your meter! There are a lot of vulnerable people out there, some with mental health problems and this method of not showing payments on your meter is very confusing for them and any errors, overpayments would be very hard to spot. High prices and poor accountability from this company. Get out ASAP and look for a cheaper and more professional supplier.