Worse utility company I’ve ever had the misfortune to encounter. My bills more than doubled after changing from EDF to utilita. I was conned in to changing suppliers thinking I was getting a much better deal but I definitely wasn’t. They also fitted smets 1 smart meters which they shouldn’t be fitting,they should be smets 2. I know this because I am a gas engineer. They do this on purpose because it makes it harder to change suppliers because they’re old technology and most suppliers can’t support them. I was trying for months to find an energy supplier that could support these old meters and eventually found Shell energy to take over and they are a god send. I’ve had many sleepless nights because of utilita, they’re nothing but con artists and rob you blind. To anyone who is struggling to get away from them try Shell energy they’ve been great.