Avoid like the plague! I had Utilita in my old flat that I moved out of 2 YEARS AGO - I contacted Utilita 2 weeks before moving out to let them know I’m leaving, again a week before, again the week of, again 2 weeks after and again a month after as no one ever got back to me! Now, 2 years later I have received a notification from a debt agency due to Utilitas incompetence! It’s absolutely impossible to speak to someone when you call as the call queues are so long and every advisor you speak to transfers you to a “different team” that never answers. I am not letting them get away with this, I’ll be taking this further. Do not use this company!