Rep came to the door. Tried his hardest to push the fact that I would be saving £100+ a year. As I was in a rush and wasn't paying 100% attention I agreed to switch, not knowing how bad all the reviews were. 2 days later I decided to call and cancel the switch and oh my days! To get through to anyone you have to jump through so many hoops! No proper cancellation option so you get put through to an agent who tries their best to get you to stay. The first lady was pretty rude, didn't seem to want to know and transferred me to a different agent who pretty much hung up ( I'd been on hold to get to that point for 45 mins!). The 2nd agent, after calling again and being on hold for almost an hour, didn't seem to understand why I wouldn't want to save £80 a year and reluctantly put me through to another agent and lo and behold, got cut off again. After ringing again I managed to get through to an agent who did not seem surprised I'd been duped into taking the switch. Thankfully she managed to cancel without another transfer to a dead line. Awful customer service, dread to think how bad it would be if I had of switched properly! Avoid at all costs , and if a rep turns up please don't agree so they shut up and go away. It isn't worth the hassle of trying to cancel. I'm hoping that it actually is cancelled but will be ringing Octopus energy to make sure they know I won't be switching!