Hostile support, inconsistent requirements, and bad pricing. I've provided mortgage receipts, council tax receipts, and more, all as requested and Utilita is still refusing to drop the debt on the property from the previous tenant - it's been almost 10 weeks (and 35% of what I pay goes towards it). Customer services played ping-pong as the transition team sent me to billing who sent me back to the transition team - each was somehow frustrated at me for it (I gave the exact same query to both). Was told to expect a call back, never received one. Now likely having to go to lawyers to get an unbelievable amount of paperwork to prove ownership. Do yourself a favour, save your time, effort, money, and stress levels - avoid Utilita.